Tank Warranty
To register please visit www.bi-tank.com
the official website of Tank
Limited Warranty:
36 Months or 36,000 Miles for ALL On-Road TANK, VISION & URBAN Series.
DOWNLOAD ON-ROAD WARRANTY CERTIFICATE HERE.
12 Months for all TRAIL & SCOUT Off-Road Products.
DOWNLOAD OFF-ROAD WARRANTY CERTIFICATE HERE.
All warranty must be handled through the dealer where you purchased your
products.
If you can not reach your dealer you will need to furnish a copy of your
original invoice which must show our model number and vin number on the
invoice before we can warranty your product directly.
THIS LIMITED WARRANTY COVERS THE FOLLOWING PARTS ONLY:
Engine long block assembly, including all internal lubricated parts, i.e. Rings,
pistons, pins, crankshaft and, main bearings, the connecting rods, and rod
bearings, camshaft bearings, timing chain gears, rocker arms, valve springs,
valve guides, valve seats, valve push rods, valve lifters, and oil pump.
Additionally, the engine head(s), engine block and cylinder barrels will be
covered if they are solely as a result of the mechanical failure of one or more
of the internal lubricated components specified above. The Cooling system
must be in good working order including cooling fans.
Accessory items, including but not limited to electrical components of all types
(distributor, alternator and all sensors and electrical control devices), fuel
systems, gaskets, seals, filters, mounts linkage and fluids are not covered by
this agreement.
TRANSFER CASE: All internal lubricated parts contained within the transfer
case. The transfer case itself will be covered if damage solely as a result of
the mechanical failure of one or more of the internal lubricated components
contained within the transfer case.
Accessory items, including but not limited to, U-joints, electrical components,
linkage, seals, gaskets, mounts or fluids are not covered by this Agreement.
DIFFERENTIAL: All internal lubricated parts contained within the drive axle
housing case. The drive axle housing itself if damaged solely as a result of the
mechanical failure of one or more or the internal lubricated components
contained the drive axle housing.
Accessory items, including but not limited to, backing plates, all brake system
components, cables, controls, linkage, vents, pumps, U-joints, electrical
controls, mounts, seals, gaskets, and fluids are not covered by this
Agreement.
TRANSMISSION (Automatic or Standard): All internal lubricated parts contained
within the transmission case. The transmission case itself if damaged solely
as a result of mechanical failure of one or more of the internal lubricated
components contained within the transmission case. The Complete hydraulic
system must be flushed including integral transfer case, oil cooler, lines, and
new filter(s) installed.
Accessory items, including but not limited to, modulators, governors, electrical
controls, linkage, mounts, seals, gaskets, and fluids are not covered by this
agreement.
COVERAGE AND LIMITATIONS: You must have a professional mechanic (any
small engine repair shop, motorcycle shop, or local auto repair shop) or an
authorized TANK Dealer assemble your new motorized vehicle and do the
prep work to assure your vehicle is in good working condition. You will need
to provide proof of this when filing a warranty claim, so keep your receipts.
Subject to the limitations stated in this agreement, TANK agrees (at its sole
discretion and election) to replace a covered component if the covered
component fails as a result of one or more of the internal lubricated parts
within the component stated warranty period from the date of purchase,
while the component is being used under the conditions and in the manner
specified by its original manufacturer.
The following items are not covered under any circumstance.
Tires, rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV
Boots, oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt,
chain, spark plug, any part made from rubber, belts, brake linings and/or
pads, batteries, sprockets, external springs, clips, nuts, bolts, fasteners,
frame.
Initial Preperation and delivery issues (DEALER ONLY): Items not covered by
the warranty above may be covered under the initial set up of the vehicle if
reported to TANK by the dealer.
Contact your sales rep for details.
THIS AGREEMENT AND LIMITED WARRANTY IS VOID IF ANY OF THE FOLLOWING
IS TRUE:
• THE CUSTOMER DOES NOT USE A PROFESSIONAL MECHANIC (SMALL ENGINE
REPAIR SHOP, MOTORCYCLE SHOP, OR AUTO REPAIR SHOP) OR AN
AUTHORIZED TANK DEALER TO ASSEMBLE AND PREP THE PRODUCT PRIOR TO
OPERATION. Proof of this is required for warranty claims.
• THE DAMAGE TO THE COMPONENT IS CAUSED BY AN ACCIDENT.
• THE CUSTOMER FAILS TO FOLLOW THE MINIMUM MAINTENANCE AND BREAK-
IN REQUIREMENTS SUGGESTED BY THE MANUFACTURER AND FAILS TO
PROVIDE PROPER SERVICE DOCUMENTS.
• THE DAMAGE TO THE PRODUCT IS CAUSED DURING SHIPPING.
• PRODUCT IS USED IN A MANNER WHICH IT WAS NOT DESIGNED FOR.
• THE PRODUCT IS MODIFIED IN ANYWAY.
• THE PRODUCT IS USED IN RENTAL OR COMMERCIAL BUSINESS.
TOWING CHARGES: All towing and/or shipping charges incurred are the
responsibility of the customer.
REPAIRED COMPONENTS: If the components are repaired under the terms of
this agreement, they will be repaired or replaced with component parts of like
kind and quality.
LABOR TO REPAIR OR REPLACE PARTS: TANK does not pay or reimburse any
labor cost under any circumstances.
S&H Charges and WHO pays:
IN WARRANTY: If your product is still under warranty you may return any part
for exchange, at your expense, to our El Monte California Distribution center.
We will pay return shipping to you unless it is determined your part was
abused or damaged other than manufacturers defect. Your dealer may handle
the parts exhange for you at no expense to you however the option to do so
is that of the dealers and we have no control of a dealers in house parts
exhange policies.
Out of warranty: Customer is to pay for parts, S&H both ways and all labor
charges.
In all cases you must send us the part that needs to be replaced. Failure to
do so may result in your getting the wrong part. We are not responsible for
wrong parts sent if we do not have your part to exchange and verify correct
part numbers.
SHIPPING POLICY: The following is our shipping policy in general. See above
for specifics of in/out of warranty shipping.
• All shipping related fees must be prepaid in full. Unless the customer is
using Freight collect or has arranged his/her own freight.
• TANK can not guarantee delivery schedule.
• TANK is not responsible for shipping delays.
• TANK is not responsible for damages occurred during shipping.
• TANK is not responsible for any extra cost incurred by the customer after the
part has been shipped.
• TANK is not responsible for return shipping costs and these costs must be
included with the initial part order if not in warranty. If shipping funds are not
included the part will not be shipped.
• TANK is not responsible for any cancellation incurred cost. All incurred costs
due to cancellation must be paid in full and is not refundable. (Example: If
product or part has left the warehouse and the order is cancelled the
shipping company will charge freight, whenever the product leaves our
warehouse.)
Why do you need my part? We may need your part for several reasons.
We need to verify your replacement part is the correct one to send to you.
We require the part back so we may monitor defective parts and notify the
correct manufacturer or potential future problems or recalls.
We need to verify that your part is in fact defective. Many times we receive
parts that are not defective at all.
Items under warranty must send parts back to get free excahnges.
LIMITED WARRANTY TRANSFERABILITY:
THIS WARRANTY IS NOT TRANSFERABLE.
NO IMPLIED WARRANTIES OR AGREEMENTS:
THERE ARE NO AGREEMENTS OR WARRANTIES, EXPRESSED OR IMPLIED
INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE STATED IN THIS AGREEMENT. TANK
SHALL NOT BE RESPONSIBLE FOR THE PAYMENT OF DAMAGES, OTHER THAN
THE SUMS SPECIFIED IN THIS AGREEMENT AND LIMITED WARRANTY, FOR
INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE ARISING FROM INJURY,
LOSS OF USE, LOSS OF TIME, RENTAL VEHICLES, PROFITS, OR INCOME TO THE
CUSTOMER AS A RESULT OF A FAILURE OF ANY COMPONENT OR PART.
NO OTHER AGREEMENT: There are no other agreements between the parties
with regards to the components purchased except as stated in this
agreement & limited warranty.
REPLACEMENT PART: TANK reserves the right to inspect the defective part
before replacing it. In some cases TANK will require customer to send in the
defective part for inspection before exchange can be made. The inspection
process might take from 2-4 business days after its arrival to the designated
inspection office. TANK will decide if the part in question is defective or
otherwise. TANK does not reimburse shipping fee.
It is the responsibility of the buyer, dealer and distributor and/or end user,
and not TANK, to ascertain, and obey, all applicable local, state, federal and
international laws in regard to the possession, and use, of any item
purchased from TANK. All equipment is sold subject to public law and any
local, state or federal ordinances or international law. Dealers and end users
must consult their local, state & country laws before ordering or purchasing
products made or distributed by TANK. Dealer/Distributor agrees that
absolutely no sales of any of our motorized products will be to minors. By
placing an order, the buyer represents that the products ordered will be used
in a lawful manner and that he/she is of legal age. TANK will not be held liable
for the misuse of any product purchased from us or any of our distributors &
dealers.
Purchaser hereby certifies that He/She is over 18 years of age. Purchaser has
carefully read the foregoing and acknowledges that purchaser understands
and agrees to all of the above terms and conditions. Purchaser has had the
opportunity to ask any and all questions regarding this agreement and the
effect of the same. Purchaser is aware that by ordering and sending
payments for any item(s), purchaser assumes all risks and waives and
releases certain substantial rights that purchaser may have or posses.
Purchaser there for releases all liability and waives any and all rights
purchaser may have in regards to purchases made of product directly or
indirectly from TANK.
This Agreement shall be effective and binding upon my heirs, agents, personal
representatives and assigns.
All parts sent in for exchange should be sent to:
TANK SPORTS INC.
10925 Schmidt Rd
El Monte, CA 91733
(203) 500-0960 8am-8pm 7 days a week Geely scooters, Vento scooters and BKM scooters
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